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Following the Ride London Expo event, we have been informed by a customer of holes in their Medium / Large pair of socks purchased at the Expo event.
Having looked into this, we discovered that a small number of the Medium / Large range of socks were damaged during the packaging process for the Ride London Expo.
The damaged caused, is as a result of the method we used to secure the socks to the header cards and due to the length of the Medium / Large products, we ended up damaging the toe of some of the pairs of socks when using the tagging guns.
We stand by the quality of our socks and we are extremely disappointed to discover that we have damaged our new range in the process of packaging them for the Ride London Event.
We understand your disappointment and as a small brand this has been a very hard lesson to learn. We hope that we are able to replace all damaged pairs and demonstrate the quality of our socks to all customers who supported us at the Ride London Expo.
Please contact us regarding any damaged pairs so that we can send you a replacement pair.